Hello, we’re Ben and Hugh the directors of online-based travel agency Venture Travel based in Mold, Flintshire and here is a little bit about us. With a number of years’ experience working in the travel industry, we thought it was our time to go it alone and set up our young, fun and innovative brand. We decided to take the best bits of high street travel agents and combine them with unbeatable online prices to create the magical Venture Travel formula.
At ages 22 and 24 setting up Venture Travel has not been without its challenges. However, it has been worthwhile after seeing what was once an idea on a piece of paper, come to life.
I have worked in the travel industry for the past 3 years where my roles have varied from being a customer service adviser to heading up an offline marketing team.
I joined a high street travel agent straight from school and spent three years in the role, where I built my product knowledge and became assistant manager.
I stayed in Miami for a week where I spent the days relaxing on the beach and the nights eating out or partying in the famous Miami nightlife.
I spent a week in the Maldives, which is probably my favourite destination to date. I was lucky enough to spend my days relaxing in the water villa and snorkelling with sharks.
Every company says it, but we genuinely care about our customers and it’s very rewarding hearing that our customers have had an unforgettable holiday.
Not only do we offer the leading prices for holidays, but we are always trying to add that personal touch which a lot of the online giants seem to have forgotten.
Hugh is petrified of cats – to the point where before heading to Thailand he went for hypnotherapy in order to ease his phobia. However, this didn’t work and after 4 days and one too many crossings with stray cats, Hugh booked the first flight home!
Ben is the tightest person with money I have ever met, which is why he deals with the accounts! Once in a bar, he decided the tip he had given to the waitress was too generous, so went and asked for it back.
We believe the foundation of building a successful business is looking after the staff, who will in turn look after our customers. This is why we have set the goal of creating the ‘most fun place to work’ in the UK. In this type of environment, we believe our staff will thrive therefore offering unrivalled customer service and passing that knowledge and fun onto the customer.
Venture Travel are backed by one of the UK’s largest independent travel groups. We are a truly independent travel agency, offering fantastic deals to holiday destinations all around the world. Our travel experience ensures we can give you first-hand knowledge and insights into wherever you want to go. We’re so confident you’ll be happy with us that we’ll get in touch when you get back to make sure it all went just how you wanted it to.
We are completely independent – though we deal with big players like Thomas Cook, Thomson and Kuoni as well as the small, niche operators to make sure you get the widest possible choice. As an independent travel company, we can ensure you always get the best deal. We can search over 200 airlines and thousands of hotels in 76 different countries to allow you to take advantage of the many deals that airlines and hotels offer. This means we are able to design your holiday, your way. In effect, we’re your one stop travel supermarket.
We pride ourselves on our consultants’ travel knowledge and excellent customer service standards. Customers can speak directly to our friendly consultants so we can build a relationship with you to ensure you get exactly what you want. Let us know what you want and we’ll do all the hard work for you, making it our personal responsibility for making sure you have the holiday you deserve. We’ll design your holiday every step of the way from your initial call to us to planning your next holiday when you get back. We’re a travel supermarket like no other.
We set ourselves high standards and are keen to be one of the best independent travel agents in the UK, without losing sight of the personal, individual needs of everyone of our customers. We want you to be part of our success. We aim to be the only travel agent you will ever want or need.
We’re passionate about travel and have had the experiences we’ll recommend for you. Our personal insights means we can make sure you go to the places only the locals know about and make sure you take everything you need for the holiday of a lifetime. If the holiday weather in Tenerife is what you’re about, or stunning beaches on the idyllic Caribbean islands or anything else in between.
As members of award winning The Global Travel Group who hold an ATOL licence number 3973, your holiday is fully protected. An Air Travel Organisers Licence (ATOL) protects you from losing your money or being stranded abroad. Plus, our ATOL protection will ensure you’ll also receive a refund and travel home if you’re actually on holiday. We use a protected Client Account where your money is held until after your holiday. This means that your money is always kept safe and secure, no matter what happens. So you can book with confidence.
Our DIY package facility means you can book your flight and accommodation separately to get the best prices, but it is ATOL protected under our licence so you won’t put any part of your trip at risk like you would if you booked them separately on the internet. So you can book with peace of mind that your holiday is secured and you have got the best price.
We have established relationships with the majority of operators featured who share our passion for quality and service. This direct contact ensures we can give you the personal touch and helps us to put you ahead of other guests. We are also able to add in all those extras you need just to make the trip complete including transfers, attraction tickets, insurance, airport hotels, car parking and airport lounges.